At Record Mart HiFi we sell mostly used and vintage equipment, and a lot of effort goes into making sure that our items leave our shop in the absolute best condition possible. We test each unit on our workbench and then in our listening room to make sure they are functioning properly. If the unit does not meet or exceed the manufacturer's specifications we will not sell it.
Most issues upon arrival can be resolved with a quick phone call. We know this stuff really well and are very good at identifying what may be causing your issue and promptly resolving it. From noisy ground loops to an intermittent connection, we can help, so please do not hesitate to call.
99% of our shipments arrive in working order and our clients are satisfied.
The remaining 1% is outlined below:
ITEM IS DOA (DEAD ON ARRIVAL):
Most DOA failures happen because of shipping and usually show no visible signs of damage to the box or unit. Even though we have the best packing techniques in the industry, occasionally the carrier will torture the item to the point of failure.
This can often be diagnosed and resolved with a simple phone call, but sometimes the product needs to come back to us for a quick repair or replacement. If we have your exact item in stock, we will ship it as soon as the DOA item is returned. If we cannot repair the item within 2 weeks, we will provide a refund.
ITEM SUFFERED SHIPPING DAMAGE:
If an item arrives that was damaged during shipping, we will start by initiating a claim with the corresponding carrier as all of our items are fully insured.
Most carriers will call and schedule an inspection at your shipped-to address, or will sometimes pick up the item for inspection. We expect that you will be available to cooperate in this process so that we can file the claim together properly. Note that we will likely need you to provide pictures of the damage as this is typically the carrier’s first request.
Once the item leaves your possession, we will provide a refund or send you an exact replacement (if we have one) within a few business days.
ITEM DOES NOT MEET DESCRIPTION:
We guarantee that the item you are purchasing matches the description of the listing, and that it will arrive in the exact same condition, cosmetically and functionally.
If we state that an amplifier is working to a noted specification, we will stand behind that specification upon arrival. If we make an error of some sort and have misrepresented the item, then you can return it for a full refund and we will gladly pay the return shipping cost back to us. You just need to ensure the item is returned in the same high quality packaging that we provided and packed properly.
ITEM STOPS WORKING AFTER (x) LENGTH OF TIME:
Because of the nature of the business, and the fact that many of our items are decades old, there is no warranty included of any sort in this scenario.
For example, if a speaker works upon arrival, but stops working several weeks or months later, we will do our best to help you by troubleshooting, assisting in the repair, or connecting you with a local shop to repair the item. We cannot provide a refund in this scenario however.
ITEMS THAT CANNOT BE RETURNED:
We are an online business and expect you to do sufficient research prior to purchasing any item and/or contact us beforehand with any questions or concerns.
We do not accept returns because an item does not meet your specific audiophile expectations.
For example, if you purchase a pair of Wilson Watt Puppy speakers and find them to be too bright or too dull, there is unfortunately not much that we can do to help.
Most equipment that we sell has been featured and reviewed many times and is likely to have a wealth of information from online HiFi forums and magazines such as Stereophile.
We do however accept trade-in's, so you can consider trading your purchased item at a reduced rate and buying something else.
Remember - 99% of all transactions are successful and take place without issue.
And should an issue arise we are here and happy to help.